Privacy Policy
July 2023
Protecting Your Privacy
Glory Gray Wealth Solutions and its affiliates are committed to protecting the privacy and personal information of our clients. This privacy notice describes how we collect, hold, use and disclose your personal information when we do business with you. This notice is provided in compliance with the Canadian Personal Information Protection and Electronic Documents Act and, where applicable, similar provincial privacy legislation. Please contact us through one of the means listed at the end of this notice if you have any questions.
Client File and Personal Information
The personal information collected about you for the purposes identified in this notice is held on our records and may be referred to as your “client file.” The personal information in your client file may include your name, address, telephone number, social insurance number, birth date, and account holdings, as well as the name, address and social insurance number of your spouse and any beneficiaries. Depending on the investment products or service you request, additional personal information may be held in your client file. For example, if you have established a pre-authorized payment plan, your financial institution account number is also held in your client file. We may also record, with your consent, your telephone or video calls with us to confirm our discussions with you.
Who Has Access to Your Personal Information
Employees and Agents
Glory Gray Wealth Solutions, Portfolio Strategies Corporation and Lifeplan Financial Group employees, consultants and agents may have access to your client file provided they have a specific need to know in connection with the purposes identified in this notice. Access is permitted only to the extent necessary for such purposes.
Third Parties and Service Providers
We may collect your personal information from third parties such as other dealers, financial institutions with whom you have or have had dealings, and from third parties who represent that they have the right to disclose the information.
We may transfer your personal information for the purposes identified in this notice to our service providers and suppliers, such as for account statement preparation and mailing, document imaging, and document storage. We ensure that the transferred personal information is used only for the purposes for which the service provider or supplier is retained.
How We Use Your Information
Glory Gray Wealth Solutions and its Associates may collect, hold, and use the personal information in your client file, as well as collect personal information from and disclose personal information to its Associates, a government authority or self-regulatory organizations and to its service providers and suppliers, for the following purposes:
To identify you and ensure the accuracy of personal information kept in your client file
To comply with legal, security, processing, and regulatory requirements, such as obtaining social insurance numbers as required by the Income Tax Act
To protect against error and fraud
To ensure that investments you make are suitable
To provide ongoing service to you, and
To offer you products and services to meet your needs
How We Safeguard Your Information
In our quest to keep your sensitive personal information safe, we partner with top technology providers and use first-class technological solutions.
We continuously upgrade our technology, focusing on two key areas:
Internal
We restrict access to both physical and digital documents
Access is limited to a “need-to-know” basis
Regular privacy and information security training
Online
We maintain industry best practice digital security, including:
Firewalls
Multi-factor authentication
Time-outs for applications
Biometric passwords
Resolving Your Questions and Concerns
Clients have the right to make a written request to access personal information contained in their client file at any time. Clients may verify their personal information and correct any inaccurate information in writing. If you have any questions or concerns, you may contact us at:
Portfolio Strategies Corporation
Corporate Compliance Department
1850 14 Street SW
Calgary, AB T2T 3S9
1-877-303-3233
Modifications
This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the “Effective Date” at the top of this Privacy Policy.
